FREQUENTLY ASKED QUESTIONS

Do I need to refrigerate my cheese?

Yes! Our boxes are made to keep your products cool in transit but you will need to refrigerate them on arrival.

How long will my order take to despatch?

We aim to process and despatch all orders within 3-5 working days and most orders will be next day delivery once they leave us. There may be exceptions during high volume periods. You will receive an email with a despatch notification and a tracking order once they have been collected.

Can I order for a specific date?

We cannot guarantee a specific date for delivery but if you are ordering for a special occasion, please put the date in the customer notes and
we will do our best to get it there, on or as near to it as possible.
We do not include prices on our packing sheet and you are able to send a message to be included if you wish.

Can you deliver overseas?

Due to the perishable nature of our products, we can only deliver to mainland UK.

Scottish Highlands and Northern Ireland may incur additional delivery costs. Please email us for further information.

What are our delivery costs?

We offer free shipping for orders over £30 and our all of hampers for mainland UK. We do not offer free shipping to the Scottish Highlands and Northern Ireland. Please email us for further information.

Can I deliver to multiple addresses in one order?

Yes! If you add all the products in the checkout, you can specify what item goes to what address. Delivery charges will be applied to each address